Durable office goods supplier with $50M+ in annual Amazon revenue
CHALLENGE
Untapped growth, held back by its partners
The brand recognized untapped growth potential for their Amazon business but faced limitations with their existing SaaS partners. These partners relied on human-based resources to manage the business, resulting in inadequate insights and control.
- Too many partners: Multiple SaaS vendors and touchpoints, hard to manage cohesively
- No accessible analysis: No easy platform for comprehensive insights
- Routine busywork: Shortage disputes and bid changes done by hand
The brand found themselves dedicating excessive time and effort to routine tasks such as shortage disputes and manual bidding adjustments, further highlighting the inefficiencies in their current processes.
SOLUTION
One platform, run by AI automation
By letting CommerceIQ manage sales operations, supply chain analytics, shortages, chargebacks, retail media, and the digital shelf with one platform, the brand could understand their business and see where opportunities existed to grow sales and profit.
- A single source of truth: Sales ops, supply chain, shortages, chargebacks, retail media, and digital shelf in one platform
- Hourly AI bidding: Real-time adjustments with no human intervention
- 100% dispute coverage: Every shortage disputed immediately and automatically
RESULTS
Brand disputes all shortages immediately and automatically
After switching to CommerceIQ, the brand cut its software spend by consolidating multiple SaaS partners into a single solution, while recovering more from shortages and growing Share of Voice.
- $400K saved on tech: By consolidating multiple SaaS partners into one
- +45% shortage profit recovered: Within the first three months vs. the prior period
- +16% Share of Voice: In less than two months vs. the previous period
Hourly bidding adjustments and 100% shortage dispute coverage, with no human intervention, freeing the team for more strategic work.
